• A project faces many uncertainties (unknowns), some identified (known) and some not (unknown).  Conventional risk management techniques only help with known unknowns.

• Some of the unknown unknowns (“unk-unks”) are actually knowable, if project management performs due diligence in the form of directed recognition.

• Direct the search for knowable unknowns towards six areas with six characteristics (see O26).

Key Publications:  P29, O26